Terms of Service

1. About these terms

These Terms of Service set out the rules for using CompareServices.co.uk, including any sub-pages, forms, tools, comparison pages, contact forms, quote request journeys, calculators, guides, downloads, and related digital services made available through the website.

In these terms, “CompareServices”, “we”, “us”, and “our” refer to CompareServices.co.uk. References to “you” and “your” mean any visitor, user, business representative, prospect, customer, supplier, contributor, or other person accessing or using the website.

By using this website, you confirm that you accept these Terms of Service and agree to comply with them. If you do not agree to these terms, you must not use the website.

If you use any area of the website that is subject to additional rules, notices, policies, or service-specific conditions, those additional terms will apply alongside these Terms of Service. Where there is any conflict, the more specific terms will apply to the relevant area of the website.

2. Who this website is for

CompareServices.co.uk is intended primarily for UK businesses, business owners, directors, managers, buyers, procurement teams, and operational decision-makers seeking information, supplier introductions, comparison content, and lead-generation tools relating to business services.

The website may include content aimed at small and medium-sized enterprises, growing businesses, multi-site organisations, charities, public-sector bodies, or sector-specific buyers. However, nothing on the site guarantees that any supplier, service, offer, tool, or result will be suitable for your particular needs.

You are responsible for deciding whether any service, provider, recommendation, or commercial engagement is appropriate for your organisation. You should carry out your own checks, including legal, financial, technical, procurement, and compliance review where necessary.

3. Nature of the website and platform role

CompareServices.co.uk is an information, comparison, and lead-generation platform. We may publish service guides, provider summaries, ranking methodology pages, editorial content, legal pages, comparison tools, and enquiry forms designed to help users explore business service options.

Unless expressly stated otherwise in writing, CompareServices does not directly provide every service described on the website. In many cases, we act as a publisher, introducer, referrer, marketplace operator, or enquiry-routing platform. This means we may pass your enquiry details to relevant providers, brokers, partners, advisers, agencies, installers, consultants, or service operators.

We do not guarantee that:

• every provider in the market is listed;
• every listed provider will be available in your area or sector;
• every quote request will result in a response;
• every provider response will meet your budget, technical needs, or timeframe;
• every item of pricing, service scope, coverage, or availability data will remain current at all times.

Where rankings, provider listings, “top provider” sections, badges, shortlists, or editorial summaries appear on the site, they should be read together with our How We Rank Providers methodology page.

4. Changes to these terms

We may update these Terms of Service at any time by publishing a revised version on this page. The updated version will take effect from the date shown at the top of the document unless otherwise stated.

You should review this page periodically to ensure you understand the terms that apply at the time of your visit. Continued use of the website after an update means you accept the revised terms.

Where required by law or where a material change significantly affects existing registered users or account holders, we may also provide additional notice by email, on-site banner, dashboard message, or similar communication method.

5. Accuracy of website content

We aim to keep the content on CompareServices.co.uk clear, fair, and reasonably up to date. However, the website content is provided for general information purposes only and should not be treated as legal advice, regulated financial advice, tax advice, procurement advice, technical assurance, or a substitute for your own due diligence.

Business service markets change regularly. Prices, contract lengths, geographic coverage, technical specifications, service levels, integrations, and regulatory positions may change without notice. Providers may update or withdraw offers after content is published.

Because of this:

• content may become out of date;
• not all market participants may be included;
• service descriptions may be simplified for readability;
• examples, ranges, or summaries may not match your final contract terms.

You should independently verify any important information before relying on it or making a business decision.

6. No guarantee of outcomes

Using this website does not guarantee that you will:

• receive a quote;
• secure a contract;
• achieve a cost saving;
• identify the best provider for your business;
• improve operational performance;
• reduce risk;
• satisfy procurement or compliance requirements.

Any examples of savings, efficiencies, response times, service improvements, implementation outcomes, or commercial benefits are illustrative unless expressly stated otherwise. Actual results depend on your business circumstances, provider negotiations, contract terms, deployment quality, timing, usage, and other external factors.

7. User responsibilities

You agree that when using the website you will:

• provide information that is accurate, current, and not misleading;
• use the site only for lawful business, research, procurement, or information purposes;
• avoid submitting confidential, special category, excessive, or irrelevant data unless specifically requested and appropriately protected;
• ensure you have authority to submit information on behalf of your business where applicable;
• keep any login credentials, access links, or account details secure if account features are introduced;
• comply with applicable laws and regulations when using the site.

You are responsible for any information you submit through forms, uploads, calculators, quote journeys, or interactive tools. If you submit information about another person, you must have a lawful basis and any required authority to do so.

8. Prohibited use

You must not misuse the website. In particular, you must not:

• use the website in any way that breaches applicable law or regulation;
• knowingly submit false, fraudulent, defamatory, abusive, or misleading information;
• attempt to gain unauthorised access to the website, server, database, admin area, API, forms infrastructure, analytics, or related systems;
• introduce viruses, trojans, worms, logic bombs, bots, scrapers, or other malicious or harmful material;
• probe, scan, test, or exploit website vulnerabilities without written authorisation;
• interfere with website availability, functionality, or security;
• copy, frame, mirror, or systematically extract content for commercial reuse without permission;
• use the website to spam providers, generate fake leads, distort analytics, or abuse enquiry systems;
• impersonate another person, company, or authority;
• use automated means to harvest data, rankings, listings, provider details, or editorial content except where expressly permitted by law and our written consent.

We may suspend, block, restrict, or investigate activity that appears to breach these terms or threaten the security, integrity, reputation, or operation of the website.

9. Quote requests, forms, and submissions

The website may allow you to submit forms for contact, comparison requests, quote matching, callback requests, support enquiries, partnerships, complaints, or other communications.

When you submit a form:

1. you confirm the information is accurate to the best of your knowledge;
2. you understand that your submission may be reviewed, stored, routed, and shared in line with our Privacy Policy;
3. you understand that providers or partners may contact you in response to your enquiry;
4. you accept that submission of a form does not create a contract for the underlying service unless separately agreed.

We reserve the right to reject, filter, delay, moderate, or refuse submissions where we reasonably believe:

• the information is incomplete or inaccurate;
• the request is not genuine;
• the enquiry falls outside our service scope;
• the submission creates legal, operational, or security risk;
• the request appears abusive, unlawful, or automated.

10. Provider listings, rankings, and third-party services

The website may include provider profiles, editorial summaries, ranking content, category pages, comparison criteria, badges, review-related information, or third-party service descriptions.

Unless explicitly stated, inclusion on the website does not mean that we:

• guarantee a provider’s quality, solvency, compliance, security, performance, or suitability;
• recommend one provider for every user;
• accept responsibility for a provider’s acts, omissions, advice, services, products, staff, systems, or contracts;
• monitor every provider continuously in real time.

Any contract for services you enter into with a provider, partner, adviser, agency, installer, or supplier is directly between you and that third party unless a separate written agreement says otherwise. You should review their own terms, privacy information, pricing, cancellation rights, technical scope, support arrangements, and regulatory status before proceeding.

For more detail on how we evaluate providers, please see our How We Rank Providers page.

11. Third-party websites and links

This website may link to third-party websites, platforms, software, booking tools, social channels, payment pages, portals, or external resources. Those links are provided for convenience and reference only.

We do not control third-party sites and are not responsible for their content, availability, security, terms, privacy practices, or ongoing accuracy. A link does not necessarily imply endorsement.

If you visit a third-party site, you do so at your own risk and should review the terms and policies that apply to that site.

12. Intellectual property rights

All intellectual property rights in the website and its content, including text, structure, page design, graphics, logos, icons, trade marks, comparison methodology wording, editorial layouts, downloadable documents, source code elements, databases, and other materials, are owned by us, licensed to us, or otherwise used lawfully.

You may view, print, and download reasonable extracts from the website for your own internal business use, research, and procurement review, provided that you:

• do not alter the material in a misleading way;
• do not remove copyright, branding, or attribution notices;
• do not reuse substantial content for commercial republication without permission;
• do not present our content as your own.

You must not reproduce, distribute, adapt, scrape, republish, commercially exploit, or create derivative works from the website or its content without our prior written consent, except as permitted by law.

13. User-generated content and feedback

If you send us comments, suggestions, testimonials, corrections, feedback, review-related information, technical submissions, or other non-confidential materials, you grant us a non-exclusive, worldwide, royalty-free licence to use, store, reproduce, adapt, publish, and display that material for website improvement, service administration, editorial enhancement, legal compliance, and related operational purposes.

You confirm that any material you submit:

• is lawful;
• does not infringe another person’s rights;
• is not knowingly false or misleading;
• is not confidential unless specifically agreed otherwise.

We are not obliged to publish, maintain, or respond to any submission.

14. Availability and access

We do not guarantee that the website, or any content on it, will always be available or uninterrupted. Access is provided on an “as available” basis.

We may suspend, withdraw, discontinue, or change all or any part of the website without notice for business, legal, editorial, maintenance, security, or operational reasons. We are not liable if the website is unavailable for any period.

We may also impose reasonable restrictions on access to certain features, forms, documents, or tools.

15. Security and technical risk

Although we take reasonable steps to protect the website, we do not guarantee that the site will be secure or free from bugs, malware, or vulnerabilities at all times.

You are responsible for using your own virus protection, security controls, safe browsing procedures, and device management. If you choose to upload data, submit forms, click external links, or download materials, you do so with appropriate caution.

16. Disclaimer

To the fullest extent permitted by law, the website and its content are provided without warranties, representations, conditions, or guarantees of any kind, whether express or implied.

In particular, we do not warrant that:

• the site content is complete, accurate, or always current;
• the comparison methodology will match every buyer’s priorities;
• the site will be uninterrupted, error-free, or fit for a particular purpose;
• any listed provider or referred provider will meet your expectations;
• any lead, quote, match, or provider response will convert into a successful commercial relationship.

Nothing in these terms is intended to exclude or limit any rights that cannot lawfully be excluded or limited.

17. Limitation of liability

Nothing in these Terms of Service excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to that, and to the fullest extent permitted by law, we will not be liable for any:

• loss of profits;
• loss of revenue;
• loss of business;
• loss of contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• business interruption;
• wasted management time;
• indirect or consequential loss or damage,

arising out of or in connection with your use of, inability to use, or reliance on the website or any linked site.

Where the website is used for business purposes, you acknowledge that we are not responsible for losses arising from your reliance on informational content, rankings, summaries, or third-party provider statements. Any liability that does arise shall, where legally permissible, be limited to the amount you have paid us directly for the relevant website service giving rise to the claim, or if you have paid nothing, to a nominal amount of £100.

If you are a consumer and any consumer law applies to your use, the above exclusions and limitations will apply only to the extent permitted by applicable law.

18. Indemnity

To the extent permitted by law, you agree to indemnify and keep indemnified CompareServices, its directors, officers, employees, contractors, and agents against losses, liabilities, damages, costs, and expenses arising from:

• your breach of these terms;
• your misuse of the website;
• your unlawful, inaccurate, or misleading submissions;
• your infringement of another person’s rights;
• claims arising from information you provided for publication, routing, or provider introduction.

This clause does not apply where the claim results from our own negligence, fraud, or breach of law.

19. Privacy, cookies, and data use

Our use of personal data is governed by our Privacy Policy and Cookie Policy. Those documents explain how we collect, use, store, share, and protect personal data, as well as how cookies and similar technologies are used on the website.

By using the site and submitting data through it, you acknowledge that we may process personal data in accordance with those policies.

20. Accessibility and site operation

We aim to make the website accessible and usable across a wide range of devices, browsers, and user needs. However, we do not guarantee that every page, document, tool, or interactive element will be compatible with every system or assistive technology at all times.

Where an accessibility issue is identified, please contact us so we can review and address it where reasonably practicable.

21. Suspension and termination

We may suspend or terminate your access to the website immediately, temporarily, or permanently if we reasonably believe that:

• you have breached these terms;
• your use creates security, legal, operational, or reputational risk;
• your activity is abusive, unlawful, fraudulent, or misleading;
• suspension is necessary for investigation, maintenance, compliance, or protection of other users.

Termination or suspension will not affect any rights or liabilities accrued before the date of suspension or termination.

22. Severance

If any provision of these Terms of Service is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be interpreted as narrowly as necessary and, if required, severed. The remaining provisions shall continue in full force and effect.

23. Waiver

If we delay or fail to exercise any right or remedy under these Terms of Service, that does not mean we waive that right or remedy. Any waiver must be in writing to be effective.

24. Entire agreement

These Terms of Service, together with any policies or additional terms expressly referred to within them, set out the entire agreement between you and us regarding website use, unless separate written service terms are agreed for a particular product, campaign, provider arrangement, or account feature.

25. Governing law and jurisdiction

These Terms of Service, their subject matter, and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales, unless mandatory law in another part of the United Kingdom applies to your use.

The courts of England and Wales shall have exclusive jurisdiction, except where applicable consumer law gives you the right to bring proceedings in another part of the United Kingdom.

26. Contact details

If you have questions about these Terms of Service, or if you need to give us formal notice, contact us at:

CompareServices.co.uk
Email: legal@compareservices.co.uk
Phone: +44 20 1234 5678
Postal address: Please contact us for our registered address.

For general enquiries, please use our contact page.