This Privacy Policy explains how we collect, uses, stores, shares, and protects personal information when you use our website, submit an enquiry, request quotes, compare suppliers, contact us, or sign up for updates.
Important: Please replace every placeholder in square brackets before publishing this page. In particular, add your legal entity name, registered address, contact email, any live third-party providers, and your real retention periods if they differ from the defaults below.
1. Who we are
Contact email: support@compareservices.co.uk
If you have questions about this Privacy Policy or how we handle your personal data, please contact us using the details in the contact section below.
2. What information we collect
Depending on how you use our website, we may collect and process the following categories of personal information:
- Identity and contact data: name, business name, job title, business email address, telephone number, and postcode.
- Enquiry the services you are interested in, your business type, company size, requirements, preferences, budget-related information you choose to provide, and any notes submitted through our forms.
- Communications data: records of emails, calls, messages, form submissions, support requests, and feedback.
- Marketing preferences: whether you want to receive comparison guides, updates, and related communications from us.
- Technical and usage IP address, browser type, device information, pages viewed, referral source, timestamps, cookie preferences, and basic website interaction data.
- Supplier matching the information needed to connect your enquiry with relevant business service providers and to manage supplier introductions.
3. How we collect your information
We collect information directly from you and automatically through your use of the website.
Information you provide directly
- When you complete quote, comparison, callback, contact, support, or enquiry forms.
- When you request supplier introductions or comparisons.
- When you email us, call us, or otherwise communicate with us.
- When you subscribe to updates, guides, or other optional communications.
Information collected automatically
- When you browse the website, interact with forms, or use pages and features on the site.
- Through cookies, analytics, security logs, spam protection tools, and similar technologies where enabled.
Information we may receive from third parties
- Service providers that support website hosting, analytics, form delivery, CRM, spam prevention, email delivery, or communications.
- Business partners or suppliers where required to manage an enquiry, referral, or service request.
4. How we use your information and our lawful bases
We only use personal data where we have a lawful basis to do so. The lawful basis will depend on the purpose and the relationship we have with you.
| Purpose | Typical data used | Lawful basis |
|---|---|---|
| To respond to enquiries, comparison requests, quote requests, and supplier matching requests | Name, business contact details, postcode, service interest, company details, requirements, notes | Pre-contract steps at your request and our legitimate interests in operating a comparison and lead-matching service |
| To pass your request to relevant suppliers or partners so they can contact you | Contact data, service requirements, location, business details, matching preferences | Pre-contract steps at your request and our legitimate interests in introducing you to suitable providers |
| To manage communications, customer service, quality control, and records | Contact data, communication history, internal notes | Legitimate interests |
| To send optional email updates, guides, or promotional communications | Name, business email, marketing preferences, engagement history | Consent where required and, where applicable, legitimate interests for relevant business-to-business communications |
| To operate, secure, troubleshoot, and improve the website and forms | Technical data, usage data, IP address, device/browser data, security logs | Legitimate interests |
| To comply with legal, regulatory, tax, accounting, fraud-prevention, and audit obligations | Relevant contact, transaction, and log data | Legal obligation and legitimate interests |
We do not sell personal data in the ordinary consumer-data-broker sense. However, if you ask us to help you compare providers, we may share your enquiry with relevant suppliers so they can contact you and provide quotations, information, or follow-up relating to the services you requested.
Automated decision-making
We may use rules or internal workflows to route enquiries, categorise service requests, prioritise leads, or match your request to relevant providers. We do not use solely automated decision-making that produces legal effects or similarly significant effects on you without meaningful human involvement.
5. Marketing communications
If you choose to receive updates, guides, or promotional communications from us, we may send you relevant business-service-related communications by email and, where appropriate, by phone or other channels you have agreed to.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us directly. You can also ask us to stop marketing communications at any time.
Opting out of marketing does not affect service-related communications that are necessary to respond to your enquiry or manage an existing request.
7. International transfers
Some of our service providers or suppliers may store or process personal data outside the UK. Where this happens, we take steps to ensure that your information continues to receive an appropriate level of protection.
Where required, this may include relying on adequacy regulations, approved contractual safeguards, or other lawful transfer mechanisms available under UK data protection law.
8. How long we keep your information
We keep personal data only for as long as necessary for the purposes for which it was collected, including to manage enquiries, maintain records, resolve disputes, prevent fraud, and comply with legal and regulatory obligations.
The retention periods below are practical defaults. Keep them only if they match your real operating model.
| Data type | Example retention period | Why |
|---|---|---|
| General website enquiries and quote requests | Up to 24 months from the last meaningful interaction | To manage follow-up, supplier matching, reporting, and enquiry records |
| Marketing suppression and opt-out records | As long as needed to respect your opt-out request | To make sure we do not send unwanted marketing |
| Security, anti-spam, and technical logs | Up to 12 months | To maintain website security, troubleshoot issues, and investigate misuse |
| Cookie consent records | Up to 12 months | To record and honour your cookie choices |
| Legal, tax, accounting, and audit records | Up to 6 years, or longer if legally required | To meet legal and regulatory obligations |
10. Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure hosting, encrypted connections, software updates, logging, anti-spam protections, and restricted access to relevant systems.
Although we take security seriously, no website, platform, email system, or transmission method is completely secure, so we cannot guarantee absolute security.
11. Your rights
Depending on the circumstances, you may have the right to:
- request access to the personal data we hold about you;
- request correction of inaccurate or incomplete data;
- request deletion of your personal data;
- request restriction of processing;
- object to processing carried out on the basis of legitimate interests;
- request portability of certain data;
- withdraw consent at any time where we rely on consent; and
- complain to the UK Information Commissioner’s Office (ICO).
If you would like to exercise any of these rights, please contact us using the details below. We may need to verify your identity before we respond.
12. Children
Our website is intended for business users and adults seeking business service comparisons. It is not designed for use by children, and we do not knowingly collect personal data from children through the website.
13. Third-party links and external sites
Our website may contain links to third-party websites, supplier websites, social media platforms, videos, or embedded content. If you follow a link to another site or interact with third-party content, that third party may collect information about you under its own terms and privacy practices. We are not responsible for the privacy practices of third-party websites or services.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, commercial, or operational changes. When we update this page, we will change the “Last updated” date at the top of the policy. Material changes will be highlighted where appropriate.
15. Contact us
If you have questions about this Privacy Policy, would like to exercise your privacy rights, or want to raise a data protection concern, please contact:
Email: support@compareservices.co.uk
If you are unhappy with how we handle your personal data, you also have the right to complain to the UK Information Commissioner’s Office (ICO).